.. _BugReport: Bug Report - Support ===================== Hey, it's not working! ---------------------- Support and bug report is granted to anyone who purchased the addon, these messages will be treated as a priority within 1-3 days. Other reports (Github issues, forum posts...) may be eventually treated but they remain at the back of the line. * For Blender Market users, log into your account, then messages can be sent by clicking under the lifebelt icon in Auto-Rig Pro page |BlenderMarket|. .. image:: img/support_BM.jpg :align: center .. |BlenderMarket| raw:: html Ask a Question * For Gumroad users, send an email with the same email address used when purchasing, including invoice/receipt informations, to the address given by Gumroad, or contact@lucky3d.fr Thanks for your understanding. Bug found? """""""""" * Please **make sure it's a bug first**! Check these documentation pages, :ref:`FAQ` , videos... Especially if you're new to Blender, the "bug" may be more probably... a user error. * If something does not make sense in the documentation and you need suppport, i'll be glad to help. Just drop a line as explained below. .. figure:: img/lolcat.gif :align: center A cat trying to play chess This said, as all softwares, this addon is subject to bugs (sigh). They'll be treated as a priority if you find any. Please write the message this way: * *The bug is: ...* * *It occurs when doing the following: step1, step2,...* * *Sending the blend file is also very efficient to debug it quickly.*