Bug Report - Support¶
Hey, it’s not working!¶
Support and bug report is granted to anyone who purchased the addon, these messages will be treated as a priority within 1-3 days. Other reports (Github issues, forum posts…) may be eventually treated but they remain at the back of the line.
For Blender Market users, log into your account, then messages can be sent by clicking under the lifebelt icon in Auto-Rig Pro page Ask a Question.
For Gumroad users, send an email with the same email address used when purchasing, including invoice/receipt informations, to the address given by Gumroad, or email@example.com
Thanks for your understanding.
Please make sure it’s a bug first! Check these documentation pages, FAQ , videos… Especially if you’re new to Blender, the “bug” may be more probably… a user error.
If something does not make sense in the documentation and you need suppport, i’ll be glad to help. Just drop a line as explained below.
This said, as all softwares, this addon is subject to bugs (sigh). They’ll be treated as a priority if you find any. Please write the message this way:
The bug is: …
It occurs when doing the following: step1, step2,…
Sending the blend file is also very efficient to debug it quickly.